Frequently Asked Questions

Your Pet Portrait Questions, Answered

Whether you’re new to custom pet portraits or just curious about the process, you're in the right place. We’ve rounded up the most common questions to help guide you — no leash required.


How does the ordering process work?

Simply upload a clear photo of your pet, choose your favorite template and size, and we’ll create your unique portrait.

What photo quality do you require?

Your pet’s face should be clearly visible and well-lit. We’ll let you know if your photo needs any adjustments.

Can I include more than one pet in a portrait?

Absolutely! We can design portraits for 1, 2, or 3 pets in the same artwork any pets are welcome.

Can I see a preview before printing?

Yes! We send you a digital proof for your approval. Free revisions are available to make sure you love it.

What formats do you offer?

We offer framed prints, canvas, and high-resolution digital copies (digital files are available for an additional cost).

Shipping

Do you offer free shipping?

Yes! Shipping is free within USA. Canada $10.

How long does delivery take?

Once your photo is approved, the order shipment will take from 5-7 business days. We will send you the tracking number once it is available.

Returns & Refunds

What is your refund policy?

If your order arrives damaged, we’ll issue a refund after receiving proof of the damage.